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Posted by on 01 June 2017 09:50 AM

I thought it appropriate to reach out as we have had a number of disgruntled CubeCart merchants who have had problems with the auto upgrade tool in the admin control panel of CubeCart. I wanted to take the time to explain how this came about as regrettably a number of skeptical users believe it was purposely introduced as a scam to bolster our technical support sales. It's sad but understandable that in todays globalised world it's easy to come to negative assumptions especially if you have had bad experiences elsewhere.

Although it is always possible to manually upgrade I have no doubt that some less technically minded merchants will have had to hire ourselves or other developers to get their store back on track. The long term collateral damage from disgruntled CubeCart merchants massively outweighs any short term boost in our support service sales. I hope that in itself might help you regain a little faith in us and we are genuinely very sorry for any inconvenience caused.

How did these problems come about?
With the introduction of 6.1.0 we added a tool to check extension updates at the same time as new CubeCart releases. This worked great on the stores dashboard but as an oversight, the code in the maintenance section that actually seeks the update was not updated to work with the new data format. This resulted in many stores getting stuck at 6.1.0. On top of this a new security feature was added which renames the admin file and folder to try to divert any unwanted attention from unscrupulous people and bots. Regrettably this too was buggy in some hosting environments. There simply wasn't enough testing.

How can we stop issues like this happening again in the future?
CubeCart is a small organisation with few resources. We do not have the manpower to have every new feature of bug fix pass though quality assurance checks. We need your help. From now on every new release of CubeCart will be pushed to a developer preview branch one week before final release. We hope that with your help we can nip any new issues in the bud prior to final release.

Surely CubeCart is liable for these problems and you should fix my store for me at no cost?
I wish we could but with over 600 new stores a month that's simply impossible. CubeCart is developed under the GPL 3.0 license and comes with absolutely no warranty or guarantee.

Many thanks for taking the time to read this and for all your support. 

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